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Pole Service Portal / Bike manuals / DIY Pole bike Service

Here we try to gather service instructions and other detailed information to all you DIY home mechanics. These instructions require special skills and tools so if you are not confident about doing the service by your self, please contact your local service provider.

4.EXT Coil replacement #

Before disassembly, we recommend that you write down your shock settings (how many clicks from open to close).


1. Use 2.0mm Allen key to remove the Rebound adjusting screw
2. Use 3.0mm Allen key to loosen the spring preload
3. Unscrew the preload plate and move the spring towards the top of the shock.
4. Move the lower shock plate toward the spring. Remove the lock ring. You should be able to remove the lock ring without tools but if it seems to be too tight use some thin plastic or metallic tool to help and avoid harming the shock.
5. Slide the lower shock plate towards the end of the shock and remove it.
6. Now you should be able to slide the spring also of from the shock.


1. Slide spring in so that it’ll connect to the upper spring plate.
2. Slide the lower spring plate to its place
3. Slide the lock ring back to its place
4. Preload the spring. When the spring is contacting the upper spring plate (preload plate), turn by hand max 2 turns (max 2mm). Look that the 3mm hex screw is matching one of the body grooves. Tighten the 3mm hex screw.
5. Put the rebound knob back to its place and use 2mm Allen key to tighten the knob.

If you did write your settings down before disassembly now you can readjust/recheck that you have the same settings than before the spring swap.

You can also find EXT owner and service manual from here.

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Last updated on 27.11.2018
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