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Pole Service Portal / Bike manuals / Unboxing your new Pole bike

1.Unboxing #

Congratulations, your bike has arrived!
You are most likely anxious and in a hurry to get your bike to the trails.

No worries, you are allowed to be stoked, you are about to assemble your new Pole Bike.

We at Pole have already assembled your bike once and we have tested that everything works properly.
After the test ride, we disassemble the bike and pack it for shipping.

We ship the bikes a little bit differently depending on your location.

If you have ordered your bike to be delivered into EU-country, we shall ship the complete bike in one large carton. But if you live outside EU we deliver you complete bike in two separate cartons. The heavier carton contains everything else except the wheelset. The wheelset has been shipped in their own carton. This is because of the transportation costs.

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Last updated on 13.12.2018

1.1.Frameset #

If you have ordered a Pole frameset, you should receive these items:

  1. Frame
  2. In full suspension bike, the rear shock
  3. *Headset
  4. *Rear axle
  5. *Cable routing kit
  6. *Boost brothers kit – 142 and 148 options (where available)
  7. Seat Clamp
  8. *Certificate
  9. *Receipt
  10. *If you have ordered something additional, E.g. spare hanger or t-shirt, or Huck Norris

* Are packed in one separate carton

1. Open the carton by using a box cutter. Do not use a too long blade to avoid damaging the goods.
2. Inside you should find the frame packed nicely in plastic and an additional carton.
3. Remove the additional carton and gently lift the frameset out from its carton.
4. Gently put down the frame and remove the plastic protection.
5. Use wire cutters to remove the zip ties.
6. After unwrapping the frame please check that there aren’t any damages to the frame and it looks good into your liking.
7. After visually checking the frame you can install it to your bike stand.
8. Now check the additional carton which came with the frame
9. Take the receipt and certificate and put those into a safe place…which you remember later.
10. For the frameset, you should receive assembly parts.

Machine:

  1. Rear axle
  2. Headset
  3. Chain guide direct mount plus bolts
  4. Chain guide
  5. Bash guard
  6. Zip ties for gable routing

 

Evolink:

  1. Rear axle
  2. Headset
  3. Chain guide
  4. Clips for gable routing
  5. BoostBrothers hub standard replacement parts 142 vs 148
Suggest edit
Last updated on 10.12.2018

1.2.Complete bike (non EU) #

If you have ordered a complete Pole bike, and you live outside EU, you should receive two cartons:

Carton A

  1. Frame with shock – swingarm turned for transportation
  2. Fork – front brake installed
  3. Handlebar – with stem installed
  4. Droppost and saddle
  5. A carton for small parts, certificate, and receipt

Carton B

  1. Wheelset with tires installed

1. Start by gently opening the lighter wheel carton with the box cutter. Do not use a too long blade to avoid harming the wheels.
2. Remove the wheelset from the carton, check the wheelset that there is no visible damage and set aside.
3. Again use a short blade with the box cutter and open the heavier frame carton.
4. At the top of the carton, you’ll find your fork. Pick it up and put aside.
5. Gently lift your frame from the carton.
6. Now there should be still one smaller carton. Pick that up and put aside.
7. Now gently unwrap the frame. Be careful, handlebar, rear caliper, and rear derailleur are loose, hanging by the cables.
8. Install the frame into a bike stand and unwrap the rest of the packing material. You need to use wire cutters for the zip ties. After unwrapping visually check the frame for damages.
9. Open the small carton and take the assembly parts and put aside waiting for assembly. There is also receipt and a certificate, which you should keep in a safe place.
Suggest edit
Last updated on 10.12.2018

1.3.Complete bike (EU) #

If you have ordered a complete Pole bike, and you live in EU, you should receive one large carton:

  1. Frameset with fork and dropper post installed, swingarm turned for transportation
  2. Handlebar removed from stem but brakes and shifters installed
  3. Assembled wheelset
  4. A carton for small parts, certificate, and receipt

1. Gently open the carton with a box cutter. Do not use a too long blade to avoid harming the frame or the wheels.
2. Lift the wheels first and put aside.
3. Lift the smaller component carton and put aside
4. Now you can start to lift the frame. Notice that it’s a bit heavier because the fork and other components are attached.
5. Lift the frame gently to avoid damaging it. The handlebar is loose hanging by the cables.
6. Unwrap the frame from the protective plastics and install the frame into bike stand. You need cable cutters for cutting the zip ties. Unwrap rest of the protectives.
7. Open the small carton and take the assembly parts and put aside waiting for assembly. There is also receipt and a certificate, which you should keep in a safe place.
Suggest edit
Last updated on 10.12.2018
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