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Pole Service Portal / Start here / General service and care

1.Storing #

Store your bicycle where it will not be an obstruction and has protection from dangerous conditions. Do not park your bicycle near electric motors; ozone from motors can damage rubber and paint. Rain or snow can cause the metal on your bicycle to corrode. Ultraviolet radiation from the sun can fade the paint and crack the rubber or plastic on your bicycle. Before you put away your bicycle for an extended time, clean and service it and apply frame polish. Hang your bicycle off the ground with the tires at approximately half the recommended inflation pressure. Before you ride your bicycle again, be sure it operates correctly.

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Last updated on 19.11.2018

2.Cleaning #

Clean your bicycle with a soft, moist cloth and bicycle cleaner or a solution of dish soap and water. Do not use industrial solvents or harsh chemicals that can damage the paint or moving parts. Do not use high-pressure water. Every three months, clean and polish the frame finish. Some finishes do not require polish. If you are not certain, consult your retailer.

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Last updated on 19.11.2018

3.Incidental damage #

Do not let your bicycle fall. Do not set your bicycle down with the frame or derailleur touching the ground. Use care with car racks and work stands. Clamping devices, such as those found on a work stand or car carrier, can cause damage to the paint or tubes of bicycle frames. To hold the bicycle for repairs, clamp the seatpost. To hold the bicycle for transportation on a motor vehicle, clamp the bicycle by the wheels or fork. If you accidentally apply a bending force to the fork, do not ride the bicycle until your retailer has inspected the fork for damage. The finish, or paint, on your bicycle can be damaged by chemicals (including some sports drinks) or abrasive contact. Dirt can scratch or remove paint (and even frame material), especially where a cable rubs or a strap is placed around a tube. Keep the bicycle clean. Use adhesive padding to prevent rubbing in critical spots.

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Last updated on 19.11.2018

4.Transport #

When packaging your bicycle for travel, use a hard case or carton that will protect it from damage. Attach padding to all the frame and fork tubes and use a rigid block to protect the fork tips and maintain structural support of the fork blades. If the bicycle is not packaged correctly, it could be easily damaged in transit. If you are not sure, ask your retailer to package your bicycle for you.

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Last updated on 19.11.2018
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