Every new Pole bicycle comes with our industry’s best warranty and loyalty program – ”Pole customer”. Once your Pole is registered the Pole Bicycle Company provides each original retail purchaser of a Pole bicycle a warranty against defects in materials and workmanship, as stated below:
Frames for the lifetime of the original owner (except forks and the swing arms on all full suspension bicycles)
Non suspension bicycles front fork and swing arms on all full suspension bicycles
Limited Competition Policy
Pole Bicycle which is purchased for competition use (All Evolink models, Rinne Ylä, Laki Kova, Polku Joka and Taival Pika), is covered by a one year frame warranty. Limited Competition Warranty is valid whe the bicycle is used in the normal conditions, including competitions and when the bicycle is maintained correctly.
Pole Crash Policy
Original Pole bicycle owner has a possibility to acquire an additional one year frame crash policy for competitions. Pole Bicycle Company will make replacement frame parts available at a minimum charge to the original owner in the event of a crash or any other non warranty situation which has resulted in significant damage to the frame. This policy applies to non-consumable components of the frame, such as front frame, swingarm and linkages.
Pole Bicycle Company does this at its discretion, and reserves the right to refuse this offer.
Paint, anodize and decals.
WARRANTY DOES NOT COVER:
- Normal wear and tear
- Improper assembly
- Improper follow-up maintenance
- Installation of components, parts, or accessories not originally intended for or compatible with the bicycle assold
- Damage or failure due to accident, misuse, abuse, or neglect
- Labor charges for part replacement or changeover
This warranty is void in its entirety by any modification of the frame, fork, or components.
This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty.
This warranty extends from the date of purchase, is offered only to the original owner, and is not transferable. This warranty applies only to Pole bicycles purchased through an authorized dealer or distributor. Pole Bicycle Company is not responsible for incidental or consequential damages. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. A bicycle must be registered with Pole Bicycle Company before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.