Here are a few Frequently Asked Questions that might help with that burning inquiry you have.
“What is the frame warranty on the Voima? And what warranty is offered on the Bosch motor?”
All our in-house CNC’d framesets are covered by our limited 5-year warranty for manufacturer defects. Bosch offers a 2-year warranty on the Performance Line CX Gen 4 drive unit fitted to all of our Voima E-bikes. For more information, visit our Product Liability and Warranty Page
“Can I buy an extra battery?”
Yes! We have an exclusive partnership with Bosch which allows us to sell you an extra battery for use on your Voima. You can only buy a Bosch PowerTube 750 when you order either a Voima frameset or a complete bike. For more information, visit the Voima page here.
“Can I buy a frameset without a shock?”
Unfortunately not. We spend a lot of time testing and developing every bike in the Pole range. Each bike is specifically equipped with parts that we have tested exclusively so that you can get the best performance out of your bike.
“What shock will come with my frameset?”
The first production of Voima E-bike framesets will be supplied with a Cane Creek Kitsuma Air shock. An alternative Rock Shox Super Deluxe Ultimate Air shock will be available later. However, third-party parts are strictly subject to availability. Feel free to contact us for more details.
“I’m not a fan of the brakes, can I get other parts fitted to my complete Voima?”
We work with some of the best companies in the bike industry to bring you the best performing parts and specifications for the bike model. Unfortunately, the ongoing supply and demand issues currently being experienced globally, mean we are limited to a specific range of products on the complete builds. However, never say never! It’s always worth getting in touch with us to see if there is anything else we might be able to offer – contact us here.
“I live in the UK/USA/Europe, will the motor be limited to the correct speed for my region?”
Each frameset and complete Voima E-bike will have the correct firmware and components to match laws and regulations in each region globally. This will be preset in our factory before dispatch. Don’t worry, we’ve got you covered!
“Does the frameset come with a crankset?”
Voima E-bike framesets do not come with a crankset. With so much choice, we decided to leave it up to you to choose. As long as they are E-bike ISIS compatible and standard fitment, you’ll be hitting the trails in no time!
Will there be any extra charges for me to pay if I purchase a Voima from outside of Finland?
All Voima orders placed by customers within the EU will be charged the correct VAT amount as set out within their geographical region. The amount of VAT will be displayed and added to your order in the cart when purchasing. All orders placed outside of the EU, will not be charged VAT. However, you will be responsible for paying all relevant VAT and duties when the order arrives in the destination country. This varies from region to region, so it is best to check your local governmental guidelines for the most up-to-date information.
Here is some more information on Import duties and taxes for;
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