A frame you keep.
A Hiisi is built to stay with you. It can be serviced, upgraded and adapted as your riding changes. Here's how we support it.
Warranty, service, spare parts.
Warranty
Every Hiisi frame carries a five-year frame warranty for the first owner, worldwide. Third-party components follow their manufacturers' warranties. Your statutory consumer rights still apply.
Service
Contact us directly at [email protected]. Routine maintenance can be done by any qualified bike mechanic. Frame-specific work we handle from Finland. Every linkage part is replaceable with standard tools.
Spare parts
Every proprietary part is available directly from us: linkage hardware, bearings, axle components. We don't discontinue parts for current-generation frames.
Every Hiisi is built to order, so bikes and framesets are non-returnable once production begins. EU rules exclude made-to-order goods from the 14-day right of withdrawal. Spare parts and accessories from the shop carry the standard 14-day EU return.
The full terms, if you want them.
Everything above is written down. These are the documents your order runs on.
Delivery terms
How a bespoke order works: spec approval, the 50% invoice, and the balance at shipping.
Your riding changes. Your bike follows.
Swap the shock to change rear travel. Adjust the fork internals and geometry hardware to suit the new setup. If your riding changes, we can change the bike without replacing the frame.
Support from the people who build it.
For service, replacement parts or a change in setup, contact us directly.
Routine maintenance
Any qualified bike mechanic can handle normal service work. We provide the frame-specific information they need.
Frame work
For frame-specific inspection or repair, contact us directly. We handle it from Finland.
Replacement parts
Linkage hardware, bearings and axle components are available directly from us.
Setup changes
If you want to change travel or geometry hardware, talk to us and we'll work out what the frame needs.
