Contact Support

Model of the bike*
Date of purchase*
Date Format: DD slash MM slash YYYY
Copy of the receipt*
If you don't have a receipt, you should have an email for your purchase. Please convert the email to a pdf-format and attach it here. If you cannot find your receipt or the email, please call +358 50 436 7350
Accepted file types: jpg, png, pdf, jpeg.
Describe the problem you have*
Firstly, make sure that everything is attached correctly and you have had at least one of your experienced friends take a look at the bike. If you still don't know what the problem is or you suspect a warranty issue, you can take the bike to a local bike shop to be examined professionally. Please send us the contact information for the shop and we will discuss the best way to continue
Product serial number*
The Pole product serial number can be found under the bottom bracket. Forks serial number is on the crown. If you cannot find the serial number, just type zero in the box
Take a picture or a short video of the problem
Sending clear, in-focus images helps us understand the problem. You can take multiple pictures and attach them below
Drop files here or
Accepted file types: jpg, png, mpeg, avi, mov, jpeg.