Contact Support

1 Questions

2 Contact information

Model of the bike*
Date of purchase*
Date Format: DD slash MM slash YYYY
Copy of the receipt*
If you don't have the receipt, you should have an email for the purchase. Print the email to pdf-format and attach it here. If you can not find the receipt or the email call +358 50 436 7350
Accepted file types: jpg, png, pdf.
Describe the problem you have*
We want you first make sure that everything is attached and at least one of your experienced friends have taken a look at the bike. If you still don't know what's the problem or you think it's an warranty issue you can take the bike to a local bike shop to be examined. Send us the contact information of the shop and we will negotiate how we will continue.
Product serial number*
Pole product serial number can be found under the bottom bracket. Forks serial number is in the crown. If you can not find the serial number, just type zero.
Take a picture or a short video of the problem
This helps us to answer you the problem. You can take multiple pictures about the problem.
Drop files here or
Accepted file types: jpg, png, mpeg, avi, mov.