How to buy a Pole bike
Buying a Pole is simple. Choose the size best for your height (see sizing chart), choose the build option that suits your budget and style, choose the color or finishing and then put the product in the shopping cart. From the shopping cart, continue to checkout, fill in your information, choose the payment method you prefer, and complete the order. After the order is complete, you will receive a confirmation email of your order.
We sell directly to customers globally via our online webshop. If you are a business or a business customer and would like to purchase a product from us, please contact us directly at helpdesk@polebicycles.com before proceeding with your order via the website.
Table of contents:
We ship worldwide and have a worldwide guarantee
We ship worldwide. If we have the bike in stock, we’ll have you shredding in no time. When you purchase a Pole bike, you will also get to benefit from the Scandinavian consumer privileges. In Finland, the laws protect our customers, meaning that we are responsible for a warranty for the frame (liability for defects).
We want to give you the best advice and experience
Buying a bike should be a pleasurable experience. You have put in hours of checking reviews, reading websites, test riding bikes, and getting people’s opinions, so now it’s time to bite the bullet and get the bike of your dreams. You have worked hard and drooled over getting a new bike, and it is our personal goal to deliver the best possible product and service. We will personally strive to provide you with the best possible individual service. Please feel free to contact us; there is no such thing as a stupid question for us! We are serious when it comes to mountain bikes. When we are not working on bringing you the best possible bikes in the world, we are thinking of when is the next time we will get to ride our Pole bikes.
When it comes to selling our bikes, we want to make sure that you get the right bike for the right type of riding that you do. If you are not sure what you need, you can contact us for help, advice, and expert opinion. We also have a very supportive Facebook community group, called Pole Bicycle Riders Group. This Facebook group is very helpful at answering your questions and a great place to share your experiences with your Pole bike(s).
Ordering
You have made that big decision, and now you want the bike of your dreams – the extension of your life. We have made it easy for you to order that dream. From our secure Pole web store, you can select the bike or frame in the color and size of your choice, and we will ship it directly to you anywhere in the world. When you receive your bike, all you have to do assemble it, then go out and hit the trails, knowing that you’ve just bought the best bike in your life – ever.
Every bike ordered, has been pre-built and quality checked by us. Every order is supplied with a certificate that the bike has been approved for riding. In the case of human error, you are entitled to get a replacement or compensation.
We sell directly to customers globally via our online webshop. If you are a business or a business customer and would like to purchase a product from us, please contact us directly at helpdesk@polebicycles.com before proceeding with your order via the website.
Using discount codes
During some campaigns, you may have found a coupon code that grants you a discount of some sort. You’ll find the input field for the discount code from our cart page.
Payment options
Purchases made on the Pole Online Store are paid through a secure gateway. After completing the purchase, you need to follow the instructions given by the payment service provider. When the payment has been confirmed, the order will be processed.
Available secure payment providers
Available payment options
- Credit / debit card
- Deposit on webshop and invoice from customer-service
- Invoice, after contacting customer-service
- ResursBank financing (Finland only)
Please note, that available payment methods and options depend on your location.
Delivery options
We ship orders daily from our HQ/factory in Muurame, Finland. Shipments in Finland are shipped by Matkahuolto or picked up from our factory. Shipping outside of Finland depends on the customers’ chosen delivery method. All our shipments leave straight from our HQ/factory and are followed by barcode or other tracking methods provided by the forwarder. Shipment tracking allows you to track the location of the order at all times. Shipments outside of Finland will be delivered directly to the customer’s address. Delivery time depends on location and customer’s choice of delivery method. The cost of delivery abroad depends on location and delivery method.
Our products
Find our products on our platform-pages:
Build options
All our bikes can be bought either as a frameset (frame and hardware only) or as a complete build. For full suspension bikes, you are able to choose a frame with a shock that matches your needs best. A full list of components included can always be found on the product page.
Colors
See the full color map from the image below. Please note, that Polar Blue, Velvet Black, Pepper Red, and Taiga Yellow are our standard colors and the rest are occasionally limited additions.
Electrophoretic Clearcoat
Our new and unique clearcoat treatment is available for all CNC machined bike frames. This type of surface treatment is mostly used in industries whose applications have to resist mechanical strain and environmental impacts like salt, but it’s also commonly used in the jewelry industry.
The coating system has a harder surface than anodizing and being completely clear will look the same as the RAW surface. Along with the standard clearcoat, the new process allows us to create colors too.
For more detailed information visit our Electrophoretic Clearcoat article here.
Sizing
Sizing is simple: Match your height to the chart and you are away!
For a more definitive description of sizing and Pole Bikes, read this article: Size matters – Sizing guide for Pole Bicycles
